I have said many times, and it is literally true, that there is absolutely nothing that could keep me in business, if my job were simply business to me. The human problems which I deal with every day—concerning employees as well as customers—are the problems that fascinate me, that seem important to me.
Hortense Odlum (1892–?), U.S. businesswoman. A Woman's Place, ch. 17 (1939).
The highly successful president of Bonwit Teller, a New York City women's store, Odlum emphasized close personal attention to customers' needs and the provision of training, then-unusual health services, and optimal environmental conditions for her employees.