Quotation by Shoshana Zuboff

...the promise of automation seemed to exert a magnetic force, a seduction that promised to fulfill a dream of perfect control and heal egos wounded by their needs for certainty. The dream contains the image of "people serving a smart machine," but in the shadow of the dream, human beings have lost the experience of critical judgment that would allow them to no longer simply respond but to know better than, to question, to say no.
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